1. The oil industry sales executive traveled to Shanghai to nail what he believed was already a done deal. He was well briefed by the team that had begun the negotiation, armed with a handy pamphlet about Chinese business pra and etiquette, and bolstered by friends’ advice.

2. Countries that are able to attract creative people and come up with next-generation products and business pro as a result have the greatest competitive advantage.

3. We share one key characteristic: a fierce determination and proven capability to deliver strong business re.

4. Over the last decade, firms in sectors as diverse as retailing, pharmaceuticals, and business-to-business ser have increased the scale and pace of their direct marketing and developed an arsenal of analytic tools to help them more precisely identify and manage their individual customers.

5. Knowing which officials need to be supportive and how to develop helpful relations with them is therefore an integral part of a successful business str.

6. The culture of an R&D group, for example, should be different from the culture of a manufacturing unit; the culture of an emergent business un should be different from the culture of a mature one.

7. These capable, steady performers are the best supporting actors of the business wo.